Changes in EBT Customer Services Helpline
August 1, 2007
Author: Cathy Roberts
As a cost-saving measure, OTDA has discontinued payphone access to the EBT toll-free customer service helpline (1-888-328-6399) effective August 15, 2007. Beginning on that date, the helpline will no longer accept calls from payphones. The helpline is generally used to check on account balances and to change PIN numbers.
Households can still access the helpline from a regular or cell phone. Most authorized food retailers will also allow households to check their account balance before they begin shopping, either at the checkout lane or through the customer service desk. Additionally, households with internet access can now check their TA and FS balances or change their PIN number online at www.ebtaccount.jpmorgan.com.
During this spring, OTDA sent notices to all recipients about the change in payphone access, and there is an announcement about the change posted on OTDA’s website at http://www.otda.state.ny.us/ebt/default.htm
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