SSA Pilots Representative Call Center
November 16, 2009
Author: Catherine M. Callery (Kate)| Louise M. Tarantino
Beginning November 16, 2009, SSA will begin a 30-day pilot for a new initiative, the Representative Call Center (RCC). If the pilot is successful, SSA plans to expand it.
The 30-day pilot will provide post-adjudication information for authorized attorneys and other representatives concerning their clients (1) aged 54 and under, and (2) whose SSNs are between 489-53-0000 through 773-99-9999. These claims are currently serviced by Mods 37 - 48.
The RCC telephone number is 877-626-6363. It will be open from 8:00 am to 5:30 pm, ESD. You will be asked for information about your client: name, address, SSN, date of birth, place of birth, and other identifying questions such as mother's maiden name, date of application, date of onset, and names of auxiliaries. Per SSA, the RCC is prepared to field all questions concerning effectuation of a claim. SSA asks that you wait at least 30 days from the date of the favorable decision before you make a call. SSA also asks that you limit your call to one client's case at a time.
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